Manager - Service Provider Relationships

Angie's List is a word-of-mouth network, helping more than 2 million households find the best service companies and health care in their area.

The Manager of Service Provider Relationships is responsible for managing an Advertising Account Management Team, increasing advertising revenue from existing advertisers, as well as retaining, and educating Service Providers on services offered by Angie’s List.

* Manages sales activities through Sales Force daily. * Coaches and develops direct reports to maximize sales efficiency. * Manages reporting staff to effectively organize and prioritize daily activities regarding Selling and Customer Service. * Handles Service Provider complaints, including advertisement placement, quality, and pricing. * Manages daily sales issues related to policy questions, processing and approving pricing on contracts. * Monitors performance of reporting staff and takes necessary action to communicate and/or advise standards. * Interviews prospective employees; makes hiring decisions. * Plans, assigns, and directs work. * Implements warnings, disciplinary action, and terminations as warranted. * Completes and administers employee performance reviews. * Educates current advertisers on services Angie's List offers to increase ROI * Provides customer service to existing advertisers. * Captures new membership growth through renewal of expiring advertising agreements and origination of additional advertising agreements. * Conducts sales training meetings and seminars as needed. * Monitors and evaluates market pricing and competitive situation and provides recommendations to management as needed. * Performs related duties as required or assigned.

**EDUCATION/EXPERIENCE/LICENSURE:** * High school diploma required, Bachelor’s degree strongly preferred. * Six (6) months of Account Management experience with Angie's List preferred. * 3+ years of experience in a sales role. * Supervisory or management experience strongly preferred. **KNOWLEDGE, SKILLS, AND ABILITIES:** * Ability to speak effectively with customers and employees. * Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. * Knowledge of sales best practices and sales metrics required. * Strong computer skills required, particularly in internet and email.