District Station Manager II

Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.

Incumbent will be responsible to supervise all Amtrak stations and employees at Arizona, New Mexico, Kansas, and El Paso, TX. This summary of duties below identified only lists the major responsibilities of the position. Because decisions made at this level significantly impact the entire organization and its customers, the station manager is expected to model the highest levels of behavior and integrity.

* Manage and direct all passenger and train-related activities involving station operations, ensuring an efficient, passenger-focused and well organized operation in compliance with Amtrak and regulatory policies and procedures * Manage employees involved in providing service to passengers that may include: Boarding of trains, red cap and checked baggage, ticketing, express mail, dissemination of passenger information systems, assisting disabled passengers, maintenance of station facilities, oversight of bulletin of jobs and awarding, station crew calling, and SAP * Ensure safe and efficient station operations, optimizing employee contribution, passenger service, and on time performance, while providing an appropriate level of leadership

**Work Experience:** * Some experience in customer service * Must have demonstrated knowledge and experience in station operations, ticketing, baggage and express, building maintenance, service delivery, passenger handling, and TCU labor contracts * Direct experience leading a small multi-faceted and diverse workforce serving a diverse clientele * Demonstrated ability to work effectively in a fast-paced environment and to quickly re-focus attention to accommodate shifting train, service, and passenger priorities * Demonstrated knowledge of Amtrak policies and procedures * Demonstrated leadership, supervisory, customer service, conflict resolution and problem solving skills * Must have experience with Amtrak business systems **Preferred Work Experience:** * Some direct experience managing large, multifunction, customer service operation **Preferred Education:** * Bachelor’s Degree in Business Administration, Operations, Transportation or related field **Communication and Interpersonal Skills:** * Must have excellent oral and written communication skills within and outside of the organization, both written and verbal **Supervisory Responsibilities:** * Yes