Customer Service Representative

Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

* Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets * Make ticket reports promptly, properly safeguard company funds properly and prepare related reports * Qualified with the operation of Arrow, Railres/Stars and Quik-Trak * Agent will be governed by all Corporate and station policies * Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines * Keep all information racks filled as needed * Perform miscellaneous clerical duties related to the ticket office and/or station * Assist passengers with luggage to the red cap stand or baggage / ticket counter and introduce them to the receiving agent * Assist customers with special needs and other duties as assigned * Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation * Work with other station employees to ensure all passenger train boarding are timely * Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms * Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style * Other duties as assigned

**Work Experience:** * Some experience in customer service * Must be able to work under pressure * Learn policy and procedures quickly * Be able to work with minimal supervision * General experience with computer based office equipment * Read, speak, and write English * Must be able to lift 50lbs * Must be able to operate baggage equipment such as a pallet, jack, tow tractors, and forklift **Preferred Work Experience:** * Prior customer service experience * Cash Handling and accounting environment experience