Quality Assurance Engineer – Salesforce Marketing

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

The Quality Assurance Engineer uses subject matter expertise on automated testing and quality assurance (QA) methodologies and processes, creates and executes test scripts, assists in preparation of test strategies, sets up and maintains test data & environments. The engineer updates flows of services while testing and logs results using best practice defect management. Conducts ongoing maintenance of the automated regression suite and functions as a platform expert who drives quality strategy at the application level. The engineer will have exciting new opportunities to leverage cutting edge continuous delivery tools which will allow Software Engineers to deliver higher quality code. As a member of the Marketing Salesforce delivery team, you will be part of a fast-paced, entrepreneurial team responsible for delivering world-class Card Member experiences across multiple marketing channels leveraging Salesforce.com, iOS, Android, web, social integration, and API technologies. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

Responsibilities include: * Active member of an agile scrum team with approximately 75% of work time focused on automating and executing tests * Plans and defines testing approach, providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios * Develops test plans, testing resource requirements, and overall scheduling of testing activity * Executes test cases/scripts to ensure delivery of quality software applications, including Systems Integration, Regression, and Performance Testing * Generates test data to support the requirements and test cases for various test phases Automated Testing * Develops manual and automated test cases and configurations needed to meet testing of business requirements * Builds and maintains Testing Automation process and execution Quality Management * Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes for the team Defect Management * Monitors and tracks resolution of defects Designs, monitors, and analyzes quality assurance metrics such as defect, defect counts, test results, and test status Continuous Improvement * Identifies opportunities to adopt innovative testing technologies and techniques * Looks beyond the obvious for continuous improvement opportunities * Works with engineers to drive improvements in code quality via manual and automated testing Requirements Analysis * Review user stories for weaknesses in function, performance, reliability, scalability, testability, usability, and security and compliance testing, and provides recommendations

Qualifications * 3+ years of experience in IT, with an emphasis on QA, and proven ability in writing test cases, running functional, automated, or performance tests, and managing defects * Experience with Selenium and Rally or similar technologies are strongly preferred * Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing * Experience with Agile, other rapid application development methods, and Waterfall SDLC * Experience with continuous delivery and test automation tools is strongly preferred Experience with HP Quality Center is a plus * Any of the following test certifications are preferred: QAI, ASQ, IIST, ISEB or ISTQB Salesforce.com certifications considered a strong plus * Experience coding with Java, Visual Basic, JavaScript, Apex is a plus * Familiarity with Salesforce1 is desirable Ability to think abstractly and deal with ambiguous/under-defined problems * A strong will to win and drive results, with a proven ability to overcome internal and external barriers to achieve results * High levels of energy, engagement, and ownership Positive attitude and ability to work in a team is an absolute must * Bachelor's in computer science, computer engineering or equivalent work experience