Senior Cloud Technical Account Manager

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting both the software development lifecycle for cloud services and management of active services.

* Engage with Director and C-Level executives to understand business needs * Assist in Design/Architecture of AWS and hybrid cloud solutions * Help Enterprises define IT and business processes that work well with cloud deployments * Work hands-on with customer engineering teams to develop, migrate, and debug application issues * Troubleshoot technical issues and drive issue escalation with AWS Service teams * Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers * Complete analysis and present periodic reviews of operational performance to customer leadership * Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning * Make recommendations on how new AWS offerings fit in the company architecture * Champion and advocate for customer requirements within AWS (be their voice) * Participate in customer requested meetings (onsite or via phone) * Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns * Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud * Work with some of the leading technologists around the world * Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

* 10+ years IT/Technical Industry experience * Experience with AWS service offerings * Experience working directly with Enterprise customers * MBA or advanced degree * Technical Program or Project Management experience * Ability to manage multiple tasks and projects in a fast-moving environment * Demonstrated ability to adapt to new technologies and learn quickly * Presentation skills; high degree of comfort with both large and small audiences * Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables * High level of comfort communicating effectively across internal and external organizations