Senior Cloud Technical Account Manager

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting both the software development lifecycle for cloud services and management of active services.

• Engage with Director and C-Level executives to understand business needs
• Assist in Design/Architecture of AWS and hybrid cloud solutions
• Help Enterprises define IT and business processes that work well with cloud deployments
• Work hands-on with customer engineering teams to develop, migrate, and debug application issues
• Troubleshoot technical issues and drive issue escalation with AWS Service teams
• Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers
• Complete analysis and present periodic reviews of operational performance to customer leadership
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Make recommendations on how new AWS offerings fit in the company architecture
• Champion and advocate for customer requirements within AWS (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

• 10+ years IT/Technical Industry experience
• Experience with AWS service offerings
• Experience working directly with Enterprise customers
• MBA or advanced degree
• Technical Program or Project Management experience
• Ability to manage multiple tasks and projects in a fast-moving environment
• Demonstrated ability to adapt to new technologies and learn quickly
• Presentation skills; high degree of comfort with both large and small audiences
• Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
• High level of comfort communicating effectively across internal and external organizations