Claims Service Specialist

The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America, serving more than 16 million households nationwide. Founded in 1931, Allstate has been dedicated to protecting our customers from life's uncertainties and preparing them for the future for more than 80 years.

Our customers need us the most when they file a claim. As an Allstate Claims Senior Support Service Specialist, you will play a vital role to ensure we deliver on our promise to help restore people's lives after they've experienced a loss. Each day you will be responsible for managing a steady volume of new claims involving auto liability and/or casualty. Process moderately complex claim activities related to non-technical claims in accordance with established quality, productivity and process standards on specific losses as directed by management or claim adjuster. Most importantly, you will work with our customers to guide them through the claims process in a caring and professional manner. You will handle every step from managing incoming calls and data entry, to filing reports and mail support. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.

* Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing * Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) * Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed * Provides back-up for any support functions in the office * Investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management * Receives, screens and routes incoming telephone calls and other electronic correspondence * Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards * Generates and sends appropriate forms to insured/claimant for completion * Processes claims payments * Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties * Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently

* High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment * Ability to work Monday-Friday 9:00am-5:30pm * Good organization skills with timely follow-up skills * Good oral and written communication skills * Knowledge of Excel and Word * Performs routine tasks of basic complexity under general supervision * Ability to be a self starter and work independently * Fluency in Spanish and English is especially desirable