Sales Coordinator

AEG Live, the live-entertainment division of Los Angeles-based AEG, is dedicated to all aspects of live contemporary music performance: touring, one-offs, broadcasts, sponsorship, festivals, special events with seventeen regional offices and thirty-seven state-of the-art venues.

We are seeking a talented and motivated individual who will be responsible for supporting and executing many aspects of sales and service for the LA Galaxy. They may also be responsible for coordinating sales activities, game day duties, associate programs, customer service communication, administrative duties, and content review within the department to assure constant quality customer service and sales objectives are met.

* Person will work closely with department managers to execute all areas of business plans, including year round tracking of timelines and recapping of all areas on a regular basis. * Work with sales managers to always have timely and accurate information about all current sales and general service information including current and new packages, upcoming events, etc. * Maintain www.lagalaxy.com/tickets and other sites to ensure quality of information, design, and updates. * Work with sales managers and database team to execute and schedule prospecting and customer service calls. * Create invoices, vouchers, and process ticketing orders. * Support game day staffing duties and ensuring quality at all client interaction points. * Manage inventory of sales items * Coordinate all customer thank you activities (e-mails, letters, helping reps with new account list to send notes to). * Responsible for answering all feedback emails * Coordinate all direct customer email campaigns – including STM updates, pre-sales, and general messages * Complete department travel, expense reports, and maintain budgets. * Work with department director and managers to maintain all sales associate activities and utilize sales associates to support overall customer service activities. * Handle all direct mail correspondence, timelines and results including maintaining and driving all renewal correspondence campaigns. * Work with ticket operations to assure timely delivery of tickets and proper billing and follow up all year round. **SUPPORTIVE FUNCTIONS:** * In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based on the particular requirements of the company. * Volunteer efforts for other departments (i.e. events or charitable functions.) * Special projects as assigned by management * Special sales efforts as assigned by management

* Attentive to detail * Excellent relationship building and people skills * Excellent problem solving skills * Ability to read, listen, and communicate effectively; both verbally and in writing * Ability to consistently re-prioritize based on department needs * Ability to provide sales reports and contact status back to management on a daily and weekly basis * Ability to use and pick up on complex computer programs * Drive to succeed and develop a career in the sports and entertainment industry * Assertive, persistent, and results-oriented * Supportive of team environment and adhere to departmental guidelines