Work/Life Consultant

Adventist HealthCare

(Gaithersburg, Maryland)
Full Time Travel Required
Job Posting Details
About Adventist HealthCare

Adventist HealthCare, based in Gaithersburg, Md., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to provide excellent wellness, disease management and health-care services to the community.

Summary

Work Life Consultants provide personal and family assistance to members and their families for a variety of needs including child care, elder/adult care, and daily living needs. Assistance includes consultation, assessment, education and resource referrals.

Responsibilities
  • Responsible for delivery of worklife consultation and informational services to participants.
  • Assesses needs through targeted questioning, suggests options, and research resources based on participants needs. Obtain required demographic information
  • Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.
  • Follow up with participant to ensure needs are met
  • Provide case management services when applicable
  • Appropriately documents member interactions and research/case fulfillment in case management system.
  • Ensure all data entries are complete and accurate
  • In addition to completing telephonic intakes and research & referrals, the consultant may be asked to participate in additional tasks.
  • Our consultants work in a fast-paced environment and are expected to maintain high quality and top customer service
Ideal Candidate
  • Demonstrate excellent customer service and interpersonal skills
  • Demonstrate excellent verbal and written communication skills
  • Work well in a team environment
  • Excellent organizational skills
  • Must be able to prioritize work and be resourceful when working on cases and on special projects
  • Needs to be flexible and work autonomously

Additional Job Information

  • This is telework position
  • Work hours may vary (based on work location and business need)
  • Travel may be required for training.
  • High school diploma/GED, and minimum 3 years' customer service/telephonic experience
  • College degree and 1-3 years experience in social or human services field (case management, educational, behavioral, healthcare setting) preferred
  • Experience working with diverse populations
  • Knowledge and /or experience in Employee Assistance Programs helpful
  • Good knowledge of local family care resources/facilities
  • PC and MS Office proficiency are a must.

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Gaithersburg, Maryland
Skills Desired
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  • Case Management
  • Customer Service
  • Family Care
  • Healthcare
  • MS Office

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