Work/Life Consultant
Adventist HealthCare
(Gaithersburg, Maryland)Adventist HealthCare, based in Gaithersburg, Md., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to provide excellent wellness, disease management and health-care services to the community.
Work Life Consultants provide personal and family assistance to members and their families for a variety of needs including child care, elder/adult care, and daily living needs. Assistance includes consultation, assessment, education and resource referrals.
- Responsible for delivery of worklife consultation and informational services to participants.
- Assesses needs through targeted questioning, suggests options, and research resources based on participants needs. Obtain required demographic information
- Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.
- Follow up with participant to ensure needs are met
- Provide case management services when applicable
- Appropriately documents member interactions and research/case fulfillment in case management system.
- Ensure all data entries are complete and accurate
- In addition to completing telephonic intakes and research & referrals, the consultant may be asked to participate in additional tasks.
- Our consultants work in a fast-paced environment and are expected to maintain high quality and top customer service
- Demonstrate excellent customer service and interpersonal skills
- Demonstrate excellent verbal and written communication skills
- Work well in a team environment
- Excellent organizational skills
- Must be able to prioritize work and be resourceful when working on cases and on special projects
- Needs to be flexible and work autonomously
Additional Job Information
- This is telework position
- Work hours may vary (based on work location and business need)
- Travel may be required for training.
- High school diploma/GED, and minimum 3 years' customer service/telephonic experience
- College degree and 1-3 years experience in social or human services field (case management, educational, behavioral, healthcare setting) preferred
- Experience working with diverse populations
- Knowledge and /or experience in Employee Assistance Programs helpful
- Good knowledge of local family care resources/facilities
- PC and MS Office proficiency are a must.
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