Work/Life Consultant

Adventist HealthCare, based in Gaithersburg, Md., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to provide excellent wellness, disease management and health-care services to the community.

Work Life Consultants provide personal and family assistance to members and their families for a variety of needs including child care, elder/adult care, and daily living needs. Assistance includes consultation, assessment, education and resource referrals.

• Responsible for delivery of worklife consultation and informational services to participants.
• Assesses needs through targeted questioning, suggests options, and research resources based on participants needs. Obtain required demographic information
• Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.
• Follow up with participant to ensure needs are met
• Provide case management services when applicable
• Appropriately documents member interactions and research/case fulfillment in case management system.
• Ensure all data entries are complete and accurate
• In addition to completing telephonic intakes and research & referrals, the consultant may be asked to participate in additional tasks.
• Our consultants work in a fast-paced environment and are expected to maintain high quality and top customer service

• Demonstrate excellent customer service and interpersonal skills
• Demonstrate excellent verbal and written communication skills
• Work well in a team environment
• Excellent organizational skills
• Must be able to prioritize work and be resourceful when working on cases and on special projects
• Needs to be flexible and work autonomously

Additional Job Information

• This is telework position
• Work hours may vary (based on work location and business need)
• Travel may be required for training.
• High school diploma/GED, and minimum 3 years' customer service/telephonic experience
• College degree and 1-3 years experience in social or human services field (case management, educational, behavioral, healthcare setting) preferred
• Experience working with diverse populations
• Knowledge and /or experience in Employee Assistance Programs helpful
• Good knowledge of local family care resources/facilities
• PC and MS Office proficiency are a must.