Technical Software Support Specialist

Advanced Systems Concepts Inc. is a leader in the development of middleware solutions that include Enterprise Job Scheduling and Workload Automation.

We're looking for highly motivated individuals who will provide pre/post technical software support to our customer base. You will be part of a team that assists customers, in a timely, accurate, and friendly manner when they have questions or problems concerning the company’s software products. You will also provide technical content for our web site (knowledge base) and technical newsletter articles. Our training will include advanced product usage as to further your understanding and allow for upward career growth into our professional services and/or training areas as well as software engineering. In particular, this person will learn our ActiveBatch Enterprise Job Scheduling product. As many of our customers are administrators, you should have "admin" knowledge of Windows (UNIX knowledge a plus). You must have excellent interpersonal communications skills, be even tempered and project a positive and caring attitude. A written test will be administered to demonstrate general computer knowledge as well as written and verbal communication skills.

* Pre and post sales technical support. This individual will assist the sales force with any Proof-of-Concept or other technical questions the customer may have. This individual may also participate in the company’s trade show efforts. * Consulting. This area concerns general and specific product expertise as it relates to ActiveBatch. We expect the individual to provide ActiveBatch consulting on the Microsoft Windows platform (and/or other platforms that we may train the individual on). This consulting may be migration services from one version to another or other consulting as the need and requirements/expertise matches. * Quality Assurance. This area concerns the testing of hot fixes and Service Packs that may need to be deployed from time to time to our customer base.

* Expert administrative knowledge of the Microsoft Windows platform (at least Windows 2000). Microsoft certification and/or knowledge of UNIX platforms a plus. * Strong knowledge of PowerShell (preferred) or VBScript. For UNIX, shell scripting. * Strong academic background (4 year degree required in a computer related field). * Be highly motivated and have a “can do” attitude. This is a “people-oriented” position in which you will be the contact for our customers when they have questions or issues using our software. The successful candidate understands that this is an opportunity to establish vendor loyalty. * BS/MS in a related computer field. * Minimum requirement include 1-2 years of experience in customer support role. * Excellent analytical, communication (speaking and writing) and teamwork skills are required.