Customer Service Representative

Since our beginning in 1996, ActivStyle has led the industry in providing reliable home delivery of quality medical supplies. Our personalized service and uncompromising commitment to quality, compliance and superior customer care has earned us a solid reputation among healthcare providers, case managers and leading manufacturers.

ActivStyle, a growing medical supply company is seeking a Customer Service Representative to work in our Boston, MA office.

As a Customer Service Rep with ActivStyle you will:

• Provide exceptional customer service and positively contribute to our culture and team.
• Actively engage in high volume outbound and inbound call efforts to obtain orders and provide solutions for current customers.
• Promote additional products when appropriate.
• Professionally articulates basic knowledge regarding products, pricing, shipping, and other information as needed.
• Ensure accuracy of scheduled delivery order by populating accurate information into the system.

Required Skills

• High energy, customer focused approach
• Customer empathy
• Passion for people interaction
• Excellent communication skills
• Basic computer skills with the ability to quickly learn our system.
• Intermediate computer skills with the ability to quickly learn our system
• Happy, positive, team player, dedicated, caring, engaged, and fun! An ability to generate a smile over the phone.

Required Experience

• High School Diploma or equivalent with previous Call Center / Customer Service experience required.
• Previous Call Center or Medical Industry experience
• Pay is based on level of experience