**General Duties and Responsibilities**
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
* Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
* Manages production flow to ensure all production orders are done right and on time
* Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
* Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
* Sets up complex orders and performs multiple tasks at the same time
* Responsible for ensuring quality during and after production process
* Ensures communication among shifts
* Coordinates pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assists in the training of center team members
* Collates, sorts and organizes customer orders
* Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
* Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
* Follows instructions of supervisors and assists other team members in performing center functions
* Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
* Secondary responsibility for coordination of all shipping related services and activities, to include:
* Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* All other duties as needed or required
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Quality Driven Management (QDM)**
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
* Suggests areas for improvement in internal processes along with possible solutions
* Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Applies Quality concepts presented at training during daily activities
* Supports FedEx Office Quality initiatives