Customer Service Specialist II - Strongsville, OH Branch - full-time

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact

We have a full-time (40 hours per week) Branch Specialist II opportunity at the Strongsville, Ohio branch office. The business office hours at this location are Monday - Friday, 9:00am - 6:00pm, and Saturdays, 9:00am - 2:00pm. The ideal candidate should be available to work a schedule which will often include Saturday, but NO Sundays! The starting pay for this position is $9.93 per hour. In this position you will personally assist AAA members and customers with their selections and purchases of the wide variety of services and products we have available.

* Greet and provide Legendary service to everyone who enters the office; * Identifying cross-selling opportunities and recommending other available items such as special attraction tickets and travel related merchandise; * Selling and/or upgrading AAA memberships; * Producing TripTik® routings and marked maps; * Issuing passport photos; * Processing AAA Visa TravelMoney® card and foreign currency transactions; * Promoting AAA Member Rewards Visa card; * Making hotel and car rental reservations and providing destination information; * Balancing & reconciling cash drawer; * And numerous other activities that contribute to the overall smooth operation of the branch office.

* 1-2 years successful face-to-face customer service experience; * Ability to utilize cross & suggestive selling techniques; * Good PC & internet skills and familiarity with common office equipment; * Previous money handling experience with basic cashiering skills and ability to make correct change; * Exceptional focus on accuracy and strong attention to detail; * Good verbal communications with clear speech and good grammar; * Ability to work quickly and efficiently and handle multiple tasks in a fast paced environment; * Familiarity with North America geography, good sense of direction, and map reading abilities * H.S. Diploma or GED; * The selected applicant is required to pass a criminal background check and drug screening test