Assistant Operations Manager

Throughout our 30+ year history, we've held fast to our mission of helping people improve their lives through fitness. We recognize that every person has their own set of goals and their own unique perspective of what a fitness center means to them. Some members want to shed a few extra pounds and some members simply want to get healthier. 24 Hour Fitness makes clubs affordable and accessible to people of all abilities and fitness levels because we believe there is an athlete in all of us.

The Assistant Service Manager (ASM) assists the Club Manager (CM) or Service Manager (SM) to ensure that the club delivers the best guest and member experience.

* Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. * Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness. * Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club. * Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance. * Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. **This position directly or indirectly manages the following positions inside the club:** * Service Representative (3-9) * Service Representative – Night (2-3) * Kid’s Club Supervisor (1-2) * Kid’s Club Attendant (2-7) * Group X Instructors **Essential Duties & Responsibilities** * Ensure that all club members are delivered a high member service experience. * Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines. * Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. * Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc. * Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control. * Make daily banking deposits. * Order and maintain all supplies. * Supervise point-of-sales (POS) operations and file daily and weekly club revenue report. * Responsible for proper inventory receiving and inventory control activities per company guidelines. * Prepare inventory reports. * Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. * Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. * Assists in the planning and implementation of promotions and merchandising. * Ensure all team members are in proper uniform.

* High School Diploma or GED required. * Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required. **Experience** * Must have 1-2 years’ experience in customer service function. Retail environment preferred. * Previous supervisory experience preferred. * Basic computer skills.