Field Service Technician - Heavy Equipment

Ziegler Cat

(Fort Dodge, Iowa)
Full Time
Job Posting Details
About Ziegler Cat
Wm. H. Ziegler founded the company in 1914, instilling in employees a simple, yet lasting corporate philosophy: “Sell the best equipment, provide the best service.” This same philosophy holds true today. Early in his career, Ziegler realized that the key to building a successful business was satisfying customers – not just by selling them quality equipment, but by backing it up with prompt service and the availability of parts.
Summary
Ziegler Cat has an opening for a full-time, experienced Field Service Technician to work on heavy construction equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to directly deliver top notch service to our growing customer base.
Responsibilities
* Diagnose and repair equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment in the area; a company truck is provided * Respond promptly to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed * Communicate job progress to supervisor and customer as needed * Complete service reports, order parts, and maintain clear customer records * Willing to respond to after hour emergency calls as directed by supervisor
Ideal Candidate
* 2-year technical degree or high school diploma and several years of comparable shop experience * 5+ years of relevant diesel equipment repair experience, preferably some field experience * Knowledge of hydraulics, transmissions, undercarriage, track systems, and components, pneumatic, electrical, and fuel systems; working on Caterpillar equipment a plus but not required * Excellent diagnostic and trouble-shooting skills, able to work well under pressure * Positive attitude and desire to provide outstanding, professional customer service * Written and verbal communication skills * Ability to maintain safe and clean work environment * Basic computer skills * Own mechanic tool set * Clean driving record * Class A CDL or willingness to obtain one within a defined period of time * Able to operate equipment * Minimum physical requirements: * Push/pull up to 100 lbs * Lift/carry up to 100 lbs * Lift bulky objects
Compensation and Working Conditions
Benefits Benefits included

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