Assistant Manager / Floor Supervisor

From the beginning, Trader Vic’s has been dedicated to using only the finest ingredients from around the world. Our menu showcases the best of cuisines from China, Japan, Polynesia,Vietnam, Thailand, France, and California. We strive for authentic preparations and every Trader Vic’s location features our world-famous Chinese wood-fired oven, where meat, fish and fowl are slowly roasted to perfection in the true ‘roti’ tradition.

The Supervisor is responsible for assisting and supporting the General Manager with daily operations of the restaurant, labor/scheduling, cost control, and selection, development and management of employees, so as to optimize profits while ensuring guest satisfaction.

Staffing

• Assist the General Manager to recruit, hire, train, develop, manage, schedule, evaluate, motivate, and direct staff.
• Correct performance, reward and discipline staff in a fair and legal manner.
• Conduct training and skills workshops to improve product knowledge and increase sales.
• Create and foster an environment of dignity and respect through demonstration in words and practice.

Financial

• May be called upon to assist with ordering, purchasing and inventory control, and managing deliveries.
• May be called upon at times to assist with financial matters including invoices, payroll, and budgeting.

Health & Safety

• Be knowledgeable about, adhere to, and enforce health and safety regulations so as to provide a safe working and guest environment and reduce the risk of injury and accidents.
• Complete accident reports promptly and accurately in the event of injury.
• Ensure full compliance with business, safety, personnel, labor and other applicable laws.
• Ensure overall restaurant cleanliness, proper uniforms, and appearance standards.

Guest Relations

• Ensure guest satisfaction by being active and present on the floor, including assigning stations and side work.
• Handle any guest issues or complaints as they arise in a prompt, effective and courteous manner.
• Work with the Banquet Coordinator and General Manager to ensure proper event bookings and execution.
• Assume complete control of the restaurant in the absence of the General Manager.

Physical Requirements

• Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.
• Must be able to spend a majority of the work day standing.

Required Skills/Qualifications

• Minimum of 3 years of assistant manager experience in a fine dining restaurant.
• Proficient using Microsoft Office applications including Word, Excel & Outlook.
• Must be able to work 50 plus hours a week including weekends.