Social Media Support Specialist

Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories.

As a Social Media Support Agent, you will be part of a team of specialists who represent the Thumbtack brand publicly through social media channels. As a brand ambassador you'll be a part of a tight-knit team monitoring & responding to comments, questions, or concerns on Facebook, Twitter & Instagram. As an extension of your responsibilities you'll also reach out to customers via outbound phone calls or receive inbound support calls in order to obsess over our customers.

* Respond quickly and efficiently to comments & complaints via social media platforms, including Facebook, Twitter, YouTube, Instagram and blog postings * Use the proper brand voice & terminology to interact on our pages * Inbound Support calls- as needed * Critical or escalated outbound calls * Identify issues, trends, and common problems facing our users * Flexibility to take on a wide range of small projects

**About you** * You have a strong customer obsession * You are an incredibly skilled writer and communicator * You have Social Media support experience * You have a positive, happy attitude that contributes to the great Thumbtack culture * You take pride in your work, you're ambitious, can navigate ambiguity, and are ready to take on any challenge **Requirements** * Strong and flexible writing abilities- can write formally and causally, using Thumbtack brand voice * Understanding of Public Relations and Brand perspective * 1+ years of Social Media Support experience * Positive attitude #unphasable * Customer obsessed * Fantastic judgement and decisions-making abilities * Independent thinker and problem solver * Creative thinking * Strong verbal communication with the team * The ability to work early mornings, nights & weekends