Project Manager, Product Support

Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories.

The Project Manager will join a team of a tight-nit group of product experts who act as a liaison between the Product and Support teams. We're focused on the issues that affect our customers and work together with product managers to drive upstream solutions into the product, reduce bug counts, and shape product direction with user feedback.

* Completely immerse yourself in the product experience to understand and communicate customer pain points * Key stakeholder in the bug reporting and triage processes, escalating urgent issues when necessary * Utilize product and support data (via dashboards and SQL queries) to answer questions and make data driven recommendations * Manage and measure impact from the flow of communication and product rollout between the various product groups and CS Teams in TSL and TPH * Collaborate with Support Leadership to develop operational strategies for key launches * Coordinate with Product Support specialists to communicate updates, develop training processes, and collect real-time feedback * Get us to done

* BA/BS Degree required * 3+ years of work experience * 1+ years experience working with product managers, engineers, and customer support * Incredible attention to detail and willingness to untangle complex problems * Ability to multi-task several projects and prioritize efforts * Comfortable writing ad hoc SQL queries and perform deep dive analysis * Exceptional written and verbal communication skills * Sound judgement * Passion for Thumbtack and incorporating the customer's voice **Bonus Points** * Comfortable using JIRA project management Software (Atlassian) * Experience working within a fast-moving technology