Level II Systems Engineer

The New York Foundling, Inc.

(New York, New York)
Full Time
Job Posting Details
About The New York Foundling, Inc.

Founded by the Sisters of Charity in 1869 as a home for abandoned children, The Foundling today offers an expansive array of services for underserved children, families, and adults with developmental disabilities. Whether it’s an abused child in need of a foster home, a young mother who lacks the skills to care for her child, or a young person lost in the juvenile justice system, The Foundling provides the resources necessary to rebuild lives and rebuild families.

Summary

The NY Foundling is seeking a highly motivated systems engineer to help with the maintenance and operation of our technology infrastructure. This is a technical, hands-on position. Day-to-day work will be roughly split across a) project-oriented systems maintenance and upgrade work, and b) serving as a technical escalation point for the helpdesk team, including helpdesk calls. Priorities and projects will be determined by the office of the CIO, but the successful candidate will have a demonstrated track record of identifying technical gaps and areas for improvement.

Responsibilities
  • Monitors, maintains, supports, and optimizes network, servers and communications systems.
  • Point of escalation for advanced desktop support issues and low-level server issues.
  • Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
  • Educates and trains Level I Technology Infrastructure and Helpdesk staff members regarding any new tools, solutions or any changes and modifications to the existing systems.
  • Aids with the design process for implementation of all new technology infrastructure systems and upgrades.
Ideal Candidate
  • Bachelor’s degree and/or certificate(s) from a technical trade school with a focus on computer networking, Master’s Degree in Computer Science or similar is a plus
  • Extensive helpdesk and technical team leadership experience.
  • Advanced-level technology management skills and best practices.
  • Strong project management skills, including the demonstrated ability to execute on a project plan and keep current documentation of all project efforts and issues.
  • Extremely well-organized, able to juggle many simultaneous tasks and changing priorities.
  • Able to triage complex technical issues related to infrastructure technologies and a multitude of other variables in the mix.; documentation and standardization; response time & resolution time metrics.
  • Moderate to advanced-level technical knowledge of most of the following:
    • HP Servers with iSCSI SAN
    • VMWare vSphere
    • Veeam Backup & Replication
    • Windows Server 2008 & 2012
    • Exchange 2010
    • DNS and Active Directory
    • Group Policy and NTFS Permissions
    • TCP/IP LAN and WAN technologies including MPLS, Cisco and Meraki switches, firewalls, and WAPs
    • Automation via PowerShell or other scripting languages
  • Familiarity with ConnectWise and/or Kaseya a plus.
  • Microsoft, Cisco, and VMWare certifications a plus.
  • A well-rounded skill set is preferable to deep knowledge in any one technical area.

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New York, New York
Skills Desired
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  • Desktop Support
  • Project Management
  • Scripting Languages
  • Technical Knowledge
  • Active Directory
  • Automation
  • Computer Networking
  • DNS
  • Helpdesk
  • TCP/IP
  • Veeam
  • WAN
  • Cisco
  • Computer Science
  • VMware vSphere
  • Communications Systems
  • Windows Server 2008

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