Level II Systems Engineer

Founded by the Sisters of Charity in 1869 as a home for abandoned children, The Foundling today offers an expansive array of services for underserved children, families, and adults with developmental disabilities. Whether it’s an abused child in need of a foster home, a young mother who lacks the skills to care for her child, or a young person lost in the juvenile justice system, The Foundling provides the resources necessary to rebuild lives and rebuild families.

The NY Foundling is seeking a highly motivated systems engineer to help with the maintenance and operation of our technology infrastructure. This is a technical, hands-on position. Day-to-day work will be roughly split across a) project-oriented systems maintenance and upgrade work, and b) serving as a technical escalation point for the helpdesk team, including helpdesk calls. Priorities and projects will be determined by the office of the CIO, but the successful candidate will have a demonstrated track record of identifying technical gaps and areas for improvement.

• Monitors, maintains, supports, and optimizes network, servers and communications systems.
• Point of escalation for advanced desktop support issues and low-level server issues.
• Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
• Educates and trains Level I Technology Infrastructure and Helpdesk staff members regarding any new tools, solutions or any changes and modifications to the existing systems.
• Aids with the design process for implementation of all new technology infrastructure systems and upgrades.

• Bachelor’s degree and/or certificate(s) from a technical trade school with a focus on computer networking, Master’s Degree in Computer Science or similar is a plus
• Extensive helpdesk and technical team leadership experience.
• Advanced-level technology management skills and best practices.
• Strong project management skills, including the demonstrated ability to execute on a project plan and keep current documentation of all project efforts and issues.
• Extremely well-organized, able to juggle many simultaneous tasks and changing priorities.
• Able to triage complex technical issues related to infrastructure technologies and a multitude of other variables in the mix.; documentation and standardization; response time & resolution time metrics.
• Moderate to advanced-level technical knowledge of most of the following:
  • HP Servers with iSCSI SAN
  • VMWare vSphere
  • Veeam Backup & Replication
  • Windows Server 2008 & 2012
  • Exchange 2010
  • DNS and Active Directory
  • Group Policy and NTFS Permissions
  • TCP/IP LAN and WAN technologies including MPLS, Cisco and Meraki switches, firewalls, and WAPs
  • Automation via PowerShell or other scripting languages
• Familiarity with ConnectWise and/or Kaseya a plus.
• Microsoft, Cisco, and VMWare certifications a plus.
• A well-rounded skill set is preferable to deep knowledge in any one technical area.