Specialist, Social Media

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 63 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.

Are you passionate about Social Media? Do you want to come work for one of the fastest growing teams in the business and interact with some of our most loyal customers and biggest fans? We thought so! Our social media services team, otherwise known as “T-Force”, is looking for social media savvy individuals who are passionate about our brand and resolving customer issues. We need rock stars who can write their way out of a paper bag and know how to craft amazing #hashtags! And by social media, we don’t just mean Facebook and Twitter! We’re talking Instagram, YouTube, Google+, e-mail, Vine, Reddit. This position supports T-Mobile’s Social Media Support strategy by maintaining the vitality and growth of T-Mobile social properties for multiple channels, including but not limited to Facebook, Twitter, Google+, YouTube, Instagram, Snapchat, & others.

Primary responsibilities include: * Resolving issues and answering questions across all of T-Mobile’s social media properties * Reviewing and moderating conversation around billing, devices, and troubleshooting flows across all channels * Resolve customer issues using customer service systems * Promote the brand in various social media campaigns * Escalate issues to cross functional business partners as necessary

Minimum Required: * 1-2 years’ experience in an online social media specialist, community moderator, writing/editing, or analyst position * Extreme discretion when handling confidential and/or proprietary information * Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences while adhering to an established style * Call center experience * Ability to work given schedule across 24x7 business hours Desired: * Experience supporting customers on Twitter, Facebook, etc. * Experience with Jive Social Business Software (SBS) * Ability to produce in a fast-paced, high-volume, deadline-driven environment * Ability to develop in-depth knowledge of assigned functional areas * Ability to think creatively and develop new solutions * Proficient in Microsoft Office Suite, Twitter, Facebook and other social media platforms Required Education: * Bachelor’s Degree in a related field or Equivalent work experience