Client Success Manager

StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels.

You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong background in Enterprise Software or SaaS Client Success Management.

* Ensure client success by increasing adoption, ensuring retention, and satisfaction with key executives at our enterprise clients * Manage new customer onboarding process, including technical implementation, launch communications, and training * Manage the renewal of large annual contracts * Work to identify and/or develop upsell opportunities * Build and Maintain strong relationships through regular and on-going interaction with senior executives * Address day-to-day product and data-related questions from clients * Analyze product usage trends * Proactively engage with clients to gather feedback and advocate customer needs/issues towards product enhancement * Mentor junior level Client Success managers

* Bachelor’s degree required * 5+ years of relevant experience in Client-facing role with SaaS vendor to large enterprises * Demonstrated experience performing data analysis and managing data sets * Experience using Salesforce.com or similar CRM platform * Experience using a Client/Customer Success platform * Must love multi-tasking * Exceptional written and oral communication skills * Self-starter and extremely detail-oriented * Strong proficiency in Microsoft Excel and PowerPoint