Business Analyst

Signpost

(New York, New York)
Full Time
Job Posting Details
About Signpost
Signpost is cloud-based CRM software that gives local businesses the power to effortlessly build and manage customer relationships. Signpost automatically builds customer profiles by capturing email, phone, social and transactional data. Their automated marketing engine uses this data to drive purchases, reviews, referrals and loyalty.
Summary
The Business Analyst will be responsible for performing analyses and developing processes that help our teams deliver impactful marketing, high-quality customer support, and accelerate sales. As a core member of the team, you will work cross-functionally to develop key business insights, improve our reporting processes, and be an integral part of building a data-driven culture Signpost.
Responsibilities
* Partner with Marketing, CX, and Sales leadership to identify and analyze opportunities for efficiency gains and business improvement * Synthesize findings to develop concrete recommendations and go-forward plans * Serve as project manager for Marketing and CX initiatives, working with the team to develop and execute implementation plans to translate recommendations into results * Deliver ad-hoc and recurring analyses and insights, automating reporting where possible * Explore data, communicate findings, and develop ways to help people throughout the company use the data they need * Work with Operations and developers to automate routine tasks for front-line team members * Get your hands dirty and troubleshoot issues that pop up
Ideal Candidate
* Top-notch analytical ability * 3-5 years of relevant work experience in operations, consulting, or investment banking; * A systems thinker who excels at developing, implementing and maintaining efficient systems, processes, and teams * Strong Excel, SQL, and Tableau skills required * A team player who works well with others and is a great listener * Excellent communication skills: someone who can distill and communicate complex topics to management, front-line team members, and everyone in between * Familiarity with SaaS metrics and retention analysis preferred * Obsession for delivering results, not just producing analysis

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