Customer Insights and Advocacy

Sailthru is one of the fastest growing SaaS companies in NYC. Our retail and publishing customers are among the largest organizations worldwide and they use our platform to provide a connected customer experience across today’s ever growing list of channels, platforms and devices.

Sailthru is looking for an analytical, NYC-based intern to partner with our Chief Customer Advocate to dig into extensive feedback - both quantitative and qualitative - from Sailthru’s client portfolio (customer satisfaction, product adoption, perceived value, etc.) and to offer deep analysis on trends in the client base. Sailthru’s advocacy team is the driving force in ensuring all of our internal teams (and our company culture) are aligned around one common vision: making our clients successful.

This analysis will specifically focus on Sailthru’s net promoter score (NPS) data, and the findings will help guide company strategy and prioritization of key cross-functional initiatives. This intern will have the opportunity to work closely with several different functional leaders from across Sailthru’s business, and will get a strong feel for the different components that go into a strong customer success program.

• Currently working toward a bachelor’s degree or recent college graduate
• Strength and comfort using Excel, including features such as VLOOKUP, IF statements, pivot tables and macros (candidates will be tested)
• Enthusiasm and/or experience manipulating large data sets
• Understanding of basic statistical concepts (e.g. significance testing and regressions)
• Strong attention to detail
• Ability to prioritize and readiness to seek help when necessary