Specialist, Store Protection

Since 1982, our focus has been on bringing our customers a constant stream of high quality department and specialty store brands at extraordinary savings a.k.a. bargains, while providing an easy, fun and organized shopping experience.

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

• Mitigating Theft & Fraud
  • Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
  • Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
  • Effectively communicate with store leadership and members of the Loss Prevention team.
• Maintaining a Safe & Secure Environment
  • Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
  • Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
• Minimizing Operational Shortage
  • Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
  • Observe and provide feedback on proper checkout procedures for customers and associates.
• Developing Great Teams & Partnerships
  • Provide excellent customer service by greeting customers and answering questions.
  • Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.
• Other duties as assigned to support Loss Prevention initiatives.

Competencies:

• Communication Skills
• Customer Service Focus
• Self-Confidence
• Conflict Management
• Self-Control

Qualifications and Special Skills Required:

• High School diploma or equivalent education
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
• Excellent customer service skills
• Demonstrated ability to effectively problem solve
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

Qualifications and Special Skills Preferred:

• Retail experience or similar training
• Loss Prevention/security work experience and/or training in a retail setting
• Possession of current and valid security guard registration card

Physical Requirements:

• Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
• Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
• Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs