Customer Service Call Center Associate

Progressive

(Rancho Cordova, California)
Full Time
Job Posting Details
About Progressive
The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, and finding new and affordable insurance solutions. We began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.
Summary
For our Customer Service Call Center Reps it's all about helping others. We're looking for people with stellar communication skills and a knack for problem-solving to join our call center team and support our customers. We'll provide you with training and a solid base of insurance knowledge so that you can feel confident you're providing the best possible service. Whether answering questions about billing or policy coverage, you'll be the voice of Progressive to our customers. You'll have the support of a collaborative team, which includes ongoing coaching and development and some pretty cool perks.
Responsibilities
* Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently * Educate customers on our insurance products and services while identifying opportunities to sell additional products * Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or
Ideal Candidate
**Required Knowledge, Skills and Experience:** * Bachelor's degree or one year of work experience in a customer service environment * Stellar communication and customer service skills * Experience in a fast paced and changing environment * Basic computer know-how
Rancho Cordova, California
Skills Desired
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  • Communication
  • Computer
  • Customer Service

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