Inside Sales Advisor

Pharmacy Simplified. We leverage service and technology to simplify the management of complex medication regimens for the 32 million people taking more than 5 medications a month. PillPack uses design to create an unparalleled patient experience that is both satisfying and effective.

Our advisors are self-motivated, empathetic and enthusiastic individuals who can easily engage with potential customers and serve as a primary resource in guiding them through the PillPack sign-up process.

• Responds to potential customer questions via telephone and written correspondence
• Under immediate supervision, receives and places follow-up telephone calls and emails to answer customer questions that are routine in nature
• Provides external and internal customers with requested information
• Analyzes problems and provides information/solutions
• Develops and maintains positive customer relations and builds consumer loyalty by ensuring that requests are met in a timely and helpful way
• Coordinates across various teams to gather information and resolve issues
• Seeks, understands and responds to the needs and expectations of internal and external customers
• Escalates customer issues to the appropriate department managers
• Uses software and web-based tools to gather and track information, documents customer interaction outcomes and troubleshoots issues

• Minimum of 2 years sales experience
• Able to use sales skills and consistently meet and exceed sales quotas
• Excellent phone presentation and communication skills
• Optimistic outlook and demeanor on phone calls
• Comfortable on the computer
• Part-time and full-time positions between 30-40 hours per week