Companion Animal Dept Manager

At Petco, we believe it is our duty to nurture the complete health and well-being of animals. We’re here to help pet parents navigate the ups and downs of pet parenthood. We offer more than just supplies and services – we offer ears to listen and shoulders to lean on. Our Petco family is made up of pet lovers who unselfishly put the needs of others before their own. And like all great families, this one offers the support and inspiration we need to thrive.

Responsible for the achievement of the Companion Animal department’s budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution. Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals. Position is responsible for the welfare of all live animals and merchandise within the department.

1. Ensure all supply backstock is worked daily and all other department backstock a minimum of 3x per week. 2. Responsible for ordering of live animals to maximize sales, margin and inventory. 3. Ensure OSE standards are maintained in the department. 4. Provide training and coaching in GUEST and product knowledge to associates daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all associates in the department. 5. Achieve minimum presentation standards at all times in aquatics. 6. Ensure the health, proper handling and welfare of all animals are met according to P&Ps. 7. Achieve attachment rate goals. 8. In partnership with the GM/AM, review departmental scheduling to ensure in-stock goals are achieved and customer service during peak hours. 9. Partner with the Inventory Manager to ensure in-stock levels. Goals are achieved by reporting max changes or requested overrides are achieving Inventory .Management. grade. 10. Effectively organize and price all clearance merchandise for the department. 11. Assist the GM/AM in planning out location changes needed to the grid and ad planner to maximize sales. 12. Analyze Polaris data for the department and make recommendations for improvement. 13. Manages and coaches sales associates, Aquatics Specialists in providing great customer service and in performing their assigned tasks with the objective of achieving budgeted sales. 14. Communicate all situations and/or conditions to the GM/AM that affect the store (e.g. customer complaints, item requests, inadequate inventory levels, etc.). 15. Ensure the proper handling and documentation for all Adoption Animals. 16. Follow Vet Protocol for all sick animals. 17. Ensure the completion of all Planograms, Cut Ins and Reworks. 18. Perform duties and assume responsibility as Manager on Duty (MOD) as needed. 19. Perform all special or other projects as assigned. **Other Duties and Responsibilities** 1. Provide quick and courteous service to all customers by utilizing the GUEST Model throughout the store to include the cashiers. 2. Ensure OSE standards are maintained throughout the store. 3. Ensure that the store is opened and / or closed in accordance with established P&Ps. 4. Provide training and coaching in GUEST and product knowledge to associates throughout the store. 5. In partnership with the GM/AM ensure proper store scheduling is being maintained to ensure customer service during peak hours. 6. Adhere to and promote established safety procedures. The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

**Minimum Requirements:** * A high school diploma or G.E.D. is required. * Previous experience in retail setting as a department manager, team lead or sales associate. Successful completion of all 4 CAS certification. Experience supervising associates, or demonstrating an aptitude for training, motivation and sales technologies, analytical abilities as well as a professional appearance and demeanor. Must be licensed to operate a motor vehicle.