Beauty Advisor

Kohl’s is proud of be a member of the community. And being a part of a community means we have responsibilities to fulfill. We meet these responsibilities in various ways, starting with providing investors with accurate, timely and helpful information about our company. We focus a lot of time, energy and money on giving back to our communities through our many Kohl’s Cares programs, including our Associates in Action volunteer program for youth-serving nonprofit organizations.

Build and strengthen customer loyalty by finding the right solutions to our Customers Beauty needs

Builds strong customer relationships through delivering excellent Customer Service * Demonstrates Beauty products and describes the results and benefits to the customer * Educates product knowledge in an engaging way in inform choice * Reinforces customer’s selections by reviewing the use and benefits of products chosen Applies advanced product knowledge to build customer confidence * Serves as a consultative expert on all product lines * Shares product knowledge in an engaging way to inform customer choice * Links multiple products based on desired attributes and results * Proactively seeks out communication on new products and trends to keep knowledge current Actively Listens to customers’ needs to provide product recommendations * Engages customers in conversation to determine Beauty needs, style, and preference * Listens for cues to tailor the interaction and better serve our customer * Encourages customers to explore products through testing and sampling * Introduce customers to new products that complement their Beauty regimen Supports operations through Company best practices * Maintains department cleanliness and hygiene standards * Stocks and replenishes inventory to support Company in-stock goals * Distributes samples and gratis in accordance with Company policy

**Skills** * Customer Service * Active Listening * Advanced Product Knowledge * Operational Support **Exemption Status** Non-exempt **Required** * Excellent verbal and written communication skills * Ability to lift 50 pounds on a occasional to frequent basis * Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis. **Preferred** * Prior experience in a retail, sales, or cosmetics environment * Prior experience interacting with customers in a consultative capacity