Beauty Advisor

Kohl’s is proud of be a member of the community. And being a part of a community means we have responsibilities to fulfill. We meet these responsibilities in various ways, starting with providing investors with accurate, timely and helpful information about our company. We focus a lot of time, energy and money on giving back to our communities through our many Kohl’s Cares programs, including our Associates in Action volunteer program for youth-serving nonprofit organizations.

Build and strengthen customer loyalty by finding the right solutions to our Customers Beauty needs

Builds strong customer relationships through delivering excellent Customer Service

• Demonstrates Beauty products and describes the results and benefits to the customer
• Educates product knowledge in an engaging way in inform choice
• Reinforces customer’s selections by reviewing the use and benefits of products chosen

Applies advanced product knowledge to build customer confidence

• Serves as a consultative expert on all product lines
• Shares product knowledge in an engaging way to inform customer choice
• Links multiple products based on desired attributes and results
• Proactively seeks out communication on new products and trends to keep knowledge current

Actively Listens to customers’ needs to provide product recommendations

• Engages customers in conversation to determine Beauty needs, style, and preference
• Listens for cues to tailor the interaction and better serve our customer
• Encourages customers to explore products through testing and sampling
• Introduce customers to new products that complement their Beauty regimen

Supports operations through Company best practices

• Maintains department cleanliness and hygiene standards
• Stocks and replenishes inventory to support Company in-stock goals
• Distributes samples and gratis in accordance with Company policy

Skills

• Customer Service
• Active Listening
• Advanced Product Knowledge
• Operational Support

Exemption Status

Non-exempt

Required

• Excellent verbal and written communication skills
• Ability to lift 50 pounds on a occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis.

Preferred

• Prior experience in a retail, sales, or cosmetics environment
• Prior experience interacting with customers in a consultative capacity