Site Lead EUS Technical Operations

At PayPal, we’re laser focused on creating better ways for consumers and merchants to pay and get paid. Putting customers’ needs first, coupled with a “challenger” mindset, we’re redefining the payments category through product, marketing, and service delivery innovation. PayPal is not for everyone.

Omaha site lead for Operations of all Technical Support Operations. This individual will close support tickets in relation to on-boarding, off-boarding, hardware\software install and removal, support VPN access and partner with our Business Unit Leaders. Support projects related to office build outs, expansions, merger and acquisitions and security initiatives.

• Proficient at obtaining and analyzing multiple sources of data in developing an appreciation for customer needs
• Learning to filter most relevant data from multiple sources to understand customer issues
• Responds to customer issues, investigates solutions, coordinates response from appropriate parties, and follows up to ensure resolution
• Actively looks for opportunities to engage and interact with customers to develop a strong understanding of business partner needs
• Escalation point for L1/L2 Technicians
• Manage site operations day to day
• Provide onsite leadership for projects for Mergers and Acquisitions, office expansions and office build outs
• Manage team in single office
• Secondary point of contact for projects requiring L1\L2 Support Teams