Technical Product Manager - Servicing

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans to US Latinos and others with limited credit history so they can establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.”

The Technical Product Manager - Servicing will partner with our Collections & other operations team to drive efficiency in the collections process & help the organization improve its credit performance while improving customer experience. He/she will be a key component of the Engineering team, and the prime link with our buisness stakeholders, working closely with them to define the product roadmap, specify requirements and detailed specifications, and create UI mockups with protoypes for the users and developers. **Your Team…** You will be a part of our 30+ engineering team and will work closely with other technical product managers, engineers, and QA team members across all areas. Our team is highly motivated and highly collaborative. We are always willing to go above and beyond each day to deliver excellent products and services to our customers and business partners.

**A little bit about you…** * You are a thought partner and a leader… you will be working with a talented group of engineers to deliver a roadmap that you craft in support of our business strategy. * You are someone engineers will love to work with because you are technical, curious, listen and you are their partner to get things done. * You are someone the business owners will love because you understand how to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed * You are very comfortable in highly ambiguous situations where you need to be the one to drive progress with very little structure and guidance. * You are very comfortable is a fast-paced environment, where we push ourselves each sprint to deliver for a large amount of features You understand how to translate business logic into technical design and engage in discussions with the engineers to define a solution that manages complexity but achieves the business objectives * You enjoy using tools like Balsamiq to sketch a mock-up for your engineer to prototype, and to walk your business owner through the user experience * You have no ego and a willingness to do whatever it takes to ship and support your products You make things happen. * Drive the product discovery process for large, complex, and/or ambiguous projects * Develop and champion a product vision, strategy, roadmap and detailed product specifications for a product area * Define user experience in partnership with a designers and IA’s * Define and develop applications by understanding the technology that sits behind them and creating the specifications required for the Engineering team to deliver it * Manage and support the product and feature development, test, deployment, and support stages * Technically oriented… understand the logic, the code, and the data * Direct experience in financial services products **Qualifications:** * 5+ years’ experience building financial servicing systems such as Collections & Customer Service * Working knowledge of debt collection procedures & processes * Experience with miscellaneous operations processes such as queue & workflow management * Experience with telephony integration, dialers & IVR a plus * Experience working in Unsecured installment lending products a plus * Bachelor's Degree or in Engineering, Computer Science, or equivalent degree or experience * Bi-lingual English/Spanish a plus