Customer Experience Coordinator

Omaze is a for-profit cause marketplace that is revolutionizing the philanthropic space. We serve world changers – all people who want to make a difference in the lives of others – by providing fun and easy ways to raise money for causes that have a positive and lasting impact around the globe.

• We are looking for a friendly and reliable Customer Care Coordinator, who is dedicated to ensuring that customers have a great experience.

• You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive experiences.

• Quickly become familiar with the brand voice, software platforms and common issues

• Respond to Omaze donors in order to resolve issues regarding donations and rewards

• Proactively contact and engage donors on how to properly use the Omaze platform to solve problems and avoid potential issues

• You have at least 1 year experience in a customer service or sales role

• You have excellent written and oral communication skills

• You thrive on solving complex issues

• You take your work seriously but not yourself

• You love people, and are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment

• You are passionate about creating impact