Customer Experience Coordinator
Omaze
(Culver City, California)Omaze is a for-profit cause marketplace that is revolutionizing the philanthropic space. We serve world changers – all people who want to make a difference in the lives of others – by providing fun and easy ways to raise money for causes that have a positive and lasting impact around the globe.
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We are looking for a friendly and reliable Customer Care Coordinator, who is dedicated to ensuring that customers have a great experience.
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You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive experiences.
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Quickly become familiar with the brand voice, software platforms and common issues
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Respond to Omaze donors in order to resolve issues regarding donations and rewards
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Proactively contact and engage donors on how to properly use the Omaze platform to solve problems and avoid potential issues
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You have at least 1 year experience in a customer service or sales role
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You have excellent written and oral communication skills
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You thrive on solving complex issues
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You take your work seriously but not yourself
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You love people, and are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment
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You are passionate about creating impact
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