Junior Financial Associate

Full Time
Job Posting Details
About New York Life Insurance Company
New York Life Insurance Company (New York Life or the company) is the largest mutual life insurance company in the United States. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterey New York Life in Mexico.
Summary
This position is responsible for processing fund transfers, allocation changes, automatic activity, partial withdraws, periodic partial withdraws and full surrenders on variable product policies. This position is also responsible for answering agent and client calls as back up support to our call center.
Responsibilities
- Answer incoming phone calls from policy holders, Agents and Field Offices in relation to the Variable Annuity and Variable Universal Life policies serviced by VPSC - Provide up to date information on product specifications, including features, account performance, general tax information, account balances, unit value/pricing inquiries, and transaction/processing explanations - Process point of call financial transactions for policy holders such as fund transfers, fund allocation changes, partial withdrawals and loans, with expediency and accuracy - Maintain high level knowledge of all Variable Product Service Centers products and services, annuities/life insurance, qualified and non-qualified plans, product options and features and regulatory and departmental standards and goals * Demonstrate appropriate soft skills to support the New York Life brand and enhance the customer experience - Have extensive knowledge of the administrative and mainframe systems needed for handling inquiries, researching and processing transactions - Maintain strong understanding of requirements of regulatory bodies including FINRA, SEC, IRS, state insurance agencies, etc - Assist team members on a daily basis to complete unfinished work in order to meet Departmental and regulatory standards - Meet Departmental KPI goals on quality, productivity, breakage, Average Handle Time (AHT), phone schedule adherence and Voice of the Customer surveys - Work on special projects as assigned by the manager as they arise
Ideal Candidate
- Associates, or Bachelor's degree preferred, or equivalent years of related experience - High School Diploma, or GED (Required) - 1 - 3 years of customer service and/or call center experience (Required) - FINRA Series 6 or 7 license (Required) - Knowledge of life insurance and investment products, SEC, FINA, IRS and state insurance regulations - Accountable, ethical, good decision making ability - Strong written and verbal communication skills required - Good computer skills and ability to multitask
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive annual salary between $40,000 - $45,000 dependent upon experience; plus bonus incentive

Working Conditions

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8am – 6pm during the work week.

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