General Manager

MV Transportation

(Raleigh, North Carolina)
Full Time
Job Posting Details
About MV Transportation
MV Transportation provides safe and efficient, state-of-the-art transportation services & technology to transit operations. Many of our customers include cities, counties, municipalities, corporations, non-profit agencies, universities, and community organizations. We're inspired each day to focus our industry expertise on helping clients unlock the true potential of their transit operations.
Summary
We are seeking a General Manager. The General Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Responsibilities
* Effectively manage customer relations through both direct contact and outreach programs. * Identify, select, train and mentor location staff. * Effectively and frequently communicate with location staff and support team members. * Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements. * Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. * Maintain client contact routinely to meet or exceed expectations. * Conduct periodic departmental audits. * Daily, weekly and monthly review of key operational metrics. * Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations. * Implement, promote and adhere to company policies and procedures. * Interact with bridges committee to effectuate positive changes to policies, procedures and programs. * Participate in location(s) labor and employee relations activities. * Provide insight and information to support location(s) contract renewals. * Create and present location(s) annual budget.
Ideal Candidate
* College degree or equivalent business management experience. * Management experience required. * Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a paratransit environment with knowledge of Trapeze scheduling software. * Must have labor/union(s) negations/expenses expertise. * Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance. * MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills. * Additional duties/responsibilities based upon individual contract requirements.

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