Patient Liasion

Midwest Orthopaedics at Rush(MOR) is nationally recognized as a leader in comprehensive musculoskeletal medicine including; sports medicine, joint replacement, hand, foot and ankle, spine, pain medicine & rehabilitation, pediatrics and oncology. The orthopaedic program at Rush University Medical Center is ranked 6th nationally by U.S.News & World Report and is the highest ranked program in Illinois.

We are looking for a Patient Liaison at our Downtown Chicago location, who would report to our Director of Operations. We offer competitive compensation and a comprehensive benefits package.

* Customer Service: * Function of this role is liaison between patient and physician practice. * Answer all questions related to self pay program. * Available throughout the patient experience to answer all questions. * Preparation of clinic patient day: * Works closely with the PAs to ensure quality patient care. * Organization * Handle all new patient calls and schedule appointments. * Accuracy * Performs work with accuracy to minimize error correction by other staff members * Correspondence/Communication * Facilitates communication between all members of the team. * Cooperation & Attitude * Adapts to change in positive and professional manner * Teamwork * Assists staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care * Additional Duties * Stays abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA * Any and all other duties assigned

* High School diploma or equivalent. * At least five (5) years of customer service experience. * Knowledge in state and federal laws including HIPAA, ADA, OSHA, and FLSA.