Senior Product Manager

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

- Gain deep insights into articulated and un-articulated market needs through on-going visits to customers and non-customers - Inspire and lead a team of designers and engineers to identify the most impactful problems to solve, and then innovate solutions that delight customers - Drive the product roadmap and ship awesome products by prioritizing short-term and long-term objectives - Achieve product sales, customer reference, and end-user adoption goals in collaboration with sales, marketing, solutions, and services teams

- 5+ years as product manager with a strong track record of shipping successful products - Proven enterprise SaaS/B2B experience - Outstanding problem solving and analytical skills - Excellent ability to empathize and communicate with people with different points of view - Ability to get work done through colleagues and customers - Ability to travel domestically and internationally to customer and non-customer sites - 6-10 years overall work experience - Bachelor's degree or equivalent, MBA preferred