Manager, IT Support

At Lytx, we harness the power of data to change human behavior and help good companies become even better. The Lytx DriveCam™ Program, sets the standard for driver safety in the industries we serve, and our RAIR® Compliance Services helps DOT-regulated fleets comply with safety regulations, complementing the DriveCam® Program. We protect more than 1,300 commercial and government fleet clients worldwide who drive billions of miles.

There’s a certain kind of energy here. You can feel it. It’s what happens when your job makes a tangible, positive impact for your clients, and our world. It’s what happens when you work with a team that’s all in, all the time. It’s what happens when you work at Lytx. We’re looking for hungry, humble and capable people who want to be part of building something special. Ideally, people who want to play a part in shaping the future where your work makes a direct contribution and helps to save lives. Lytx is rapidly scaling and looking for a dynamic leader to join the team as an IT Support Manager. In this hand-on role, the IT Support Manager will provide leadership, guidance and technical knowledge to the existing desktop support team, which provides support to the internal customer base at multiple office locations, while implementing the necessary processes to reduce response times and improve satisfaction. This position will continue to build the team and expand ownership to internal systems and services as the team matures. This position will be a critical member of the IT leadership team and, as such, will be on point to recommend solutions toward a variety of customary technical issues which arise from a 7x24x365 platform. If you love creating new solutions, working in a fast paced, fun-filled environment, you need to apply!

* Manage the IT Help Desk group providing laptop and desktop support * Manage outsourced remote NOC relationship for Tier 1/2 support of Production and Internal systems and applications * Manage/support Exchange, SharePoint and other key internal applications * Manage the corporate phone and A/V systems and infrastructure * Build out and manage team to successfully support internal IT systems and applications * Establish, track and report SLAs for incident and problem resolution * Develop support skills to minimize dependency on development resources * Assist team in troubleshooting issues with application, database or systems * Work closely with Infrastructure teams including Network, Database and Storage and Product Operations to ensure the success of the IT organization and the business * Manage the corporate office IT needs including moves/adds/changes, relocations, building expansions, etc. * Other duties as assigned

* Minimum of 5 years of experience in a similar role. * Experience managing a support team and identifying areas for operational improvement * Experiencing supporting application and systems in a 7/24/365 environment * Experience with ITIL Support process improvement * Experience supporting SaaS based solutions a plus * Strong work ethic with desire to put forth the best solution possible * Ability to take direction, listen closely and work independently based on given directions and guidelines * Extremely strong planning and organization skills