Help Desk Technician

At LivePerson, our mission is to Create Meaningful Connections. Connection at the workplace inspires us to serve our clients exceptionally, to work together efficiently, and to get personally involved in our local communities. Our emphasis on connection leads to more opportunity— whether it’s increased value for our customers, product innovation, or community growth.

Are you passionate about solving problems, tackling technical issues and have an interest in IT? If so, then LivePerson is looking for you! LivePerson is currently seeking a Help Desk Technician to join our IT team based out of our New York office.

* Performs maintenance functions such as user creation and assignment of rights and permissions * Should be familiar with Microsoft DHCP, DNS and Active Directory * Knowledge of remote access * Answers and responds to Help Desk calls * Installs and configures county applications on computers as required * Maintains compliance with software licensing and inventory * Maintains compliance of operating systems Windows, all versions (7,8,10, 2008 and 2012)

* Ability to install and administer computer hardware and software * Troubleshoot hardware, software and operating system * Be familiar with all hardware and software * Provide orientation to new users of existing technology * Provide individual training and support on request * Maintain current and accurate inventory of technology hardware and software * Install workstations, Laptops and peripheral devices * Knowledgeable in Imaging Solutions