Service Advisor

Lithia Auto Stores

(Riverside, California)
Full Time
Job Posting Details
About Lithia Auto Stores
The first thing you should know about Lithia Auto Stores is that we're dedicated to satisfying you. This is true from the moment we hand you the keys to your new Chrysler, Toyota, Jeep, Subaru and Honda or used car to 150,000 miles (or more) down the road when you might finally decide to upgrade to something with fewer quirks.
Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Responsibilities
* Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. * Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. * Communicate additional repair and service needs to the customer based on vehicle inspection. * Administer the manufacturer warranty for qualifying vehicle repairs. * Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. * Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Ideal Candidate
* Previous Service Advisor experience, preferred * Prior experience as an automotive technician a plus * A team player who is focused on providing exemplary customer service * Ability to multi-task in a fast paced work environment * Basic mechanical understanding of an automobile * Strong organizational skills and detail oriented * Be at least 18 years of age * Possess a valid in-state driver's license * Pass a motor vehicle report and possess an acceptable safe driving record * Pass a 7 year criminal background check and drug screen
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Medical, Dental and Vision Plans. Paid Holidays & PTO. Short and Long Term Disability. Paid Life Insurance. 401(k) Retirement Plan. Employee Stock Purchase Plan. Vehicle Purchase Discounts. Wellness Programs.

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