Customer Experience Specialist


(Virginia Beach, Virginia)
Full Time Evenings Weekends
Job Posting Details
About Leesa
Leesa is a single, beautifully designed luxury mattress that's ordered exclusively online and delivered straight to your door. The Leesa is expertly crafted with a luxury look and universal feel that works for every body. All Leesa mattresses offer tremendous value, and come with a 100-night risk free trial, free shipping and easy returns.
Customer Experience is the heart and soul of Leesa Sleep. We believe in the golden rule and treat our customers as such. As a member of our Virginia Beach Customer Experience team, you will be instrumental in delivering Leesa’s excellent customer service promise.
* Delight customers with 5-star quality service and correspondence that over delivers on expectations * Respond to customer inquiries via email, phone, chat and social media channels * Smoothly triage customer inquiries to the appropriate team member * Communicate across teams to identify and troubleshoot issues * Become and act as a subject matter expert in our mattresses and our logistics * Provide trends and potential issues to Head of Customer Experience * Work closely with customers, pickup organizations and charities to schedule return pickups
Ideal Candidate
* 2-3+ years in customer service, sales, community development, hospitality, non-profit desirable * The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion * Experience with Zendesk or similar CRM platform preferred * Intuitive, critical thinker who excels in problem solving and can process information at a high rate * Expert communicator across multiple communication channels to include phone, written and chat environments * Must be able to pass written test * Willingness to champion all problems, no matter how small, on behalf of the customer * Sense of humor a plus! * Detail-oriented and highly organized * Must be available to work nights, weekends and holidays


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