Customer Success Manager

Leanplum is the most complete mobile marketing platform, designed for intelligent action. Its integrated solution delivers meaningful engagement across messaging and the in-app experience. Leanplum offers Messaging, Automation, App Editing, Personalization, A/B Testing, and Analytics.

* Has ownership of the day-to-day relationship with a portfolio of enterprise customers * Maintains an excellent retention rate and drives adoption of Leanplum across accounts * Onboards new customers by guiding them through the kickoff process and ensuring proper implementation * Develops a strong understanding of the customer’s business and use cases * Provides consultation on the use of Leanplum based on client’s specific use cases * Develops a network of champions within each account through education, coaching and troubleshooting. * Enlightens customers with learnings captured from their own data and experiments * Conducts regular on-site and/or remote business reviews to recap usage and to further engage the client * Handles urgent customer concerns and escalates internally when necessary * Has intimate knowledge on the client’s current use of Leanplum and educates them on new features they are not using to possibly uncover new business opportunities

* Excellent interpersonal skills * Strong communicator in both presenting and writing * Highly consultative with savvy business acumen * Persistence to build relationships where none exists * Ability to multi-task and prioritize * Strong technical aptitude and ability to learn * 2+ years experience in Account Management or Customer Success * Experience in Mobile or SaaS a plus * 4 yr degree or higher (CS or Business a plus)