Facilities Manager

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 60,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

* In consultation and collaboration with the Regional Facilities Manager, oversee the operation, staffing, performance and development of the service delivery staff * Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity * Measure and manage client feedback, written and verbal throughout the year * Conduct formal and informal relationship meetings with contacts * Oversee the development and management of the capital and expense budgets * Support the Regional Facilities Manager in the implementation of short and long-term projects for the client project * Develop and implement the annual management plan; accomplish key performance indicators as identified by client * Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client * Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE) * Ensure compliance with Jones Lang LaSalle minimum audit standards * Life Cycle Asset Maintenance – ensure all critical equipment vendor PM’s are completed as per schedule * Ensure compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time * Ensure all safety, environmental, and standards are strictly adhered to within managed facilities * Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities * Share best practices with the assigned owner of best practices for Jones Lang LaSalle Facilities Management * Oversee the development and manage the detailed, zero-based annual operating budgets for each building in your territory * Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis * Assist with the development and implement the annual management plan for the buildings within the area * Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative * Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity. * Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review * Contributes to the negotiation process of new contracts * Provide the lead role to monitor customer satisfaction and increase it * Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance. * Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

* Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis; MBA desirable * Minimum of 5 years facility management experience required either in the corporate environment, third party service provider or as a consultant * Strong interpersonal skills and problem solving ability * Excellent verbal / written communication and presentation skills * Proven record of providing excellent internal and external customer service * Knowledge of standard business and accounting practices * Knowledge of Excel and ability to analyze data