Social Community Manager

J. Walter Thompson Worldwide, the world’s best-known marketing communications brand, has been creating pioneering solutions that build enduring brands and business for more than 150 years.

* Develop and manage a community * Create marketing programs to drive platform adoption and engagement leveraging multiple in-app, online and offline channels * Understand customer business needs and craft strategies to cement Talkdesk as a value added partner * Work with our customer base to understand their needs and help them succeed * Assist in driving process to help onboard them and provide ongoing support while nurturing long-term partnerships * Ensure that our customers get the most out of their investment in Talkdesk * Understand why customers use Talkdesk and how they can derive more value from the product * Find opportunities for customers to increase their usage of Talkdesk * Discover gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address such gaps * Provide feedback to the product team concerning customers’ requests for product enhancements

* 3+ years of experience as a Community Manager, Customer Marketing professional or similar role in a SaaS business * Proven ability to understand progressive technology * Demonstrated experience in building and managing a compelling community * Engaging personality, polished verbal and written communication skills and meticulous attention to detail * Experience in putting processes in place that mitigate churn, drive renewals and create other revenue producing behavior * Experience in interpreting data and deriving insights that drive customer value * Highly organized self-starter that runs towards opportunities * Ability to work cross-functionally in a fast-paced startup environment * MBA a plus * Wine and/or Adult Beverage industry is an A+