Operations Analyst - Delivery Manager Job

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC healthcare, retailers and media companies to grow their businesses.

The Operations Analyst/Delivery Manager is responsible for assigned client account deliverables, providing internal and external communication, leading meetings and issue resolutions, providing database and industry expertise, and consulting on delivery process.

* Lead client account issue resolution and communicate resolutions and explanations were appropriate. * Prepare and present weekly reviews of CIPs to with trends and action plans for improvement. * Manage capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support. * Manage new work requests, work order changes, and provide expertise where appropriate. * Manage all scheduled and ad hoc client deliverables. * Engage appropriate Operational Process group for process expertise. * Identify process improvement opportunities and best practice sharing. * Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback * Consult and create custom hierarchies as needed for the client. * Manage cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced. * Facilitate new business and provide process input/expertise. * Investigate issues and support ILD. * Facilitate issue resolution for all downstream products and deliverables. * Provide guidance to and mentorship for offshore Delivery and Production personnel.

* Outstanding verbal and written communication skills * Excellent project management skills * Strong critical thinking and problem solving skills * Ability to lead internal teams, enforce compliance , and assure follow-through * Strong organizational skills * Flexibility of work schedule to cover weekend work where needed * Bachelor’s degree required