Restaurant Manager

Pacifica Hotels manages high-quality hotels in prime coastal locations and has been consistently listed in the top 10 Hotel Management Companies by Hotel Business magazine.

Pacifica Hotels is looking for an experienced Restaurant General Manager to oversee a full service restaurant in Port St. Lucie, FL. The Restaurant General Manager will be responsible for all aspects of the restaurant operation including preparation, service, administration and profitability. We are looking for a hands-on Restaurant General Manager who will work closely with the team to provide services that are above and beyond for guest satisfaction and retention.

* Responsible for the performance of the restaurant which includes personnel management, beverage and food quality and cost, and other services and operations. * Communicates with hotel GM and other departments to ensure hotel guests’ needs are satisfied and met. * Ensures proper cash handling procedures are followed within the guidelines and standards of Pacifica Hotels. * Improves service by communicating and assisting team members to understand guest needs; maintaining quality products in accordance with Pacifica Hotels standards; and providing guidance, feedback, and individual coaching to team members when needed. * Focuses on safety and health standards to ensure the team has a good knowledge of safe working conditions. * Responsible for performance and sales of the department and ensures that the company’s profits and goals are met. * Reviews standards for all areas and ensures the staff understand their role in full and are well trained and prepared to serve guests. * Maintains complete knowledge of department and schedule at all times. Reviews reservations and seat count, all F&B schedules, and all BEO’s to ensure staffing is adequate for all areas. * Handles complaints, settles guest and employee disputes, resolves any grievances and conflicts, or otherwise negotiating with others. * Responsible for proper purchasing of all food and beverage items for restaurant, lounge and banquets in line to budget following policies and procedures set forth by Pacifica Hotels. * Assists the General Manager with required revenue and labor reports when requested. * Ensures proper training program is actively in place for all positions in the Outlets. Creates any needed additional training materials and ensures training is consistent in each area for * Keeps sensitive information confidential, works through concerns with People Services and conducts corrective action in accordance within Pacifica Hotels standards. * Holds team members accountable for actions, ensuring that the team follow policies and procedures as set forth by Pacifica Hotels. * Oversees the Beverage and Wine program, ensures that costs are in line to budget, and lists are of high quality and are maintained. Ensures product is rotated and a consistent turn is managed. * Ensures cleaning schedule for FOH is in place in all areas, conducts daily inspections of tables, dining room, patio decks, room service area, event space, and BOH service area. Ensures the team is completing cleaning duties as required and properly maintaining the area.

* At least four years of Assistant F&B Director or Restaurant General Manager experience * Experience in food service, restaurant and banquet operations * Experience in hiring, training, budget preparation and cost control in expense management, beverage and labor * College Degree preferred