Account Manager

At Ingersoll Rand we are a diversified industrial manufacturer with market-leading brands serving customers in global commercial, industrial and residential markets. Our roster of brands includes well-known names, and other highly regarded regional brands serving a variety of market segments.

This position is responsible for all functions related to developing and maintaining Parts customer relationships to ensure maximum revenues through account penetration. This includes finding, generating and developing new channel partners and retaining current customers in order to sell the company's products to end-users.

**Customer-Facing: (90%)** * Functions as a sales representative and liaison between customers and the office. * Develops new customer accounts by cold-calling various locations in their territory with product literature. * Pre-call or visit planning, visits and supports customer accounts. * Ascertains current market opportunities. * Researches and provides competitive parts sales data. * Increases sales to existing accounts. * Follows up on quotes to help manage pipeline. * Establishes systematic customer contact to provide on-going information. * Identifies customer problems and/or needs, and creates a dynamic action plan designed to meet them. * Develops multiple relationships with key players in customer operations. * Develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership. * Attends sales meetings and reports sales activity, new account development, and upcoming itinerary. * Notifies customers of specials; new projects, services, promotions, etc. * Possesses knowledge of the product lines to create awareness and demand for products with existing and potential customers. **Operations: (10%)** * Maintains records of sales, customer information, and requests by updating data. * Performs analysis on customer purchases, needs and uses. * Performs analysis of product mix * Reviews and provides feedback on customer support programs. * Creates and maintains territorial listing noting classification of customer and frequency of calls. * Maintains customer data files. * Maintains contact information on each assigned account as well as new business focused accounts; weekly call reports, account plan reporting to be completed in a CRM tool. * Completes training as required, including safety training, certification and testing. * Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job. * Occasional travel requirements with some overnight travel. (Approximately 5-10%)

**Education and/or Experience:** * AA degree or equivalent from a two-year college or technical school; 2 or more years of HVAC sales or related HVAC experience; or equivalent combination of education and HVAC sales experience required. Prior technical sales experience required. Must have a mechanical aptitude and background. Proven experience in building customer relationships. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. * Licenses & Registrations: * Valid Driver’s License * Proof of personal auto insurance **Physical Demands:** * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is required to effectively communicate with others. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; use hands to operate computer keyboard and telephone; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. **Work Environment:** * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.