Web Developer

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution.

The Web Developer manages and coordinates the planning, ongoing development, maintenance, and accessibility of inContact’s websites in a way that ensures the consistency of the site’s design and navigation. This position also updates content and advises colleagues on how to best optimize their content for online deployment.

• Manage the day-to-day operations of inContact’s websites, including updates, maintenance, and ongoing development.
• Oversee and coordinate content management and user experience, and create and maintain a consistent architectural structure.
• Ensure a consistent look and feel across the websites and create appropriate templates to assist content authors.
• Propose and implement system enhancements that will improve the performance and reliability of systems, website usability and functionality
• Monitor, analyze, and report on website traffic and downloads to improve site searchability.
• Ensure ease of organic search throughout the site through use of key search terms, graphics, etc.
• Work closely with IT on planning and integration of other inContact sites.
• Collaborate with Digital Marketing Manager on all SEM programs.
• Keep current with the latest technologies and advise management on their implications for the organization.
• Perform other duties as assigned.

• Bachelor’s degree in Marketing, MIS, or related field or equivalent work experience required.
• 6+ years as Webmaster for a B2B organization.
• Strong skills in MVC frameworks, Expression Engine, CodeIgnitor or Drupal, and SEO best practices are required.
• Extensive experience with Expression Engine, CodeIgnitor, or equivalent.
• Portfolio of websites and online programs.
• Experience using various design programs and MS Office products (Dreamweaver, Flash, Photoshop, Illustrator, InDesign, PowerPoint).