Customer Support and Implementation

IDT Corporation

(Boston, Massachusetts)
Full Time
Job Posting Details
About IDT Corporation
IDT Corporation enriches lives, providing communication, entertainment and financial services. IDT is listed on the NYSE, employs over 1250 people across 21 countries and has revenues in excess of $1.6 billion.
* Direct Customer Support for our Point of Sale (POS) system. * On Site scanning, installation and setting up new stores with our POS System. * Assist with the completion of the data upload and creating the Price book for the POS. * Hang and place BR Blub POP material. * Conduct field visits to retail agents in the designated territory (including equipment deployment and set-up). * Ensure retail agent are set up and trained * Train and/or retain new and existing stores * Coordinate problem escalation as needed * Light Tech Support - Handle preventative maintenance on Retailer hardware - i.e. spyware, viruses, computer updates, POS, printer installation, etc. * Interact with the Operations/Support teams from the field. * Carry extra equipment in the event any hardware changes/swaps are necessary. * Manage and support local customer base. * Every CSI will be in an “On-Call” rotation to assist with customer support during weekend hours. Secondary responsibilities – Back-end operations at the local office level to support IDT retail distribution channel. * Sales responsibilities: CSI will be responsible to sell NRS products, POS Sales, Merchant Processing Sales, and Cash Advance Sales. * CSI will be expected to install all machines for their own sales and will be responsible to install machines for deals closed by other salespeople.
Ideal Candidate
* General Understanding of Basic Microsoft Applications * Ability to effectively manage time * Comfortable using Netbook/Tablet type equipment * Attention to details * Highly motivated, Goal-Oriented * Team player/builder * Bilingual: Fluent in English and Spanish, other languages considered * Some College * Great Personal Skills * Good communication skills. * Ability to work independently, as it requires mostly field work.


Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.