Project Manager

IBEX Global

(Pittsburgh, Pennsylvania)
Full Time Travel Required Fully Remote
Job Posting Details
About IBEX Global
Great careers are made every day, with IBEX Global! Delivering superior customer service for over 12 years, IBEX Global is a business process outsourcer offering contact center solutions to Fortune 500 clients around the world. At IBEX, we seek the brightest minds and most dynamic people in the industry, to help us deliver exceptional customer service experiences every day.
Summary
IBEX GLOBAL is looking for an experienced Project Manager who will take on the management of key client projects with the goal of delivering every project on time, within budget and within scope.
Responsibilities
* Coordinate internal resources and client and third parties/vendors for the flawless execution of projects * Ensure that all projects are delivered on-time, within scope and within budget * Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility * Ensure resource availability and allocation * Develop a detailed project plan to monitor and track progress * Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques * Measure project performance using appropriate tools and techniques * Report and escalate to management as needed * Successfully manage the relationship with the client and all stakeholders * Perform risk management to minimize project risks * Establish and maintain relationships with third parties/vendors * Create and maintain comprehensive project documentation
Ideal Candidate
* Proven working experience in project management (in the BPO industry - preferred). * Proven experience working large/complex projects. * Proven experience managing multiple projects. * Proven experience to handle change in a fluid environment. * Proven experience in risk planning/mitigation. * Excellent time management with ability to multiple task. * Excellent client-facing and internal communication skills. * Excellent written and verbal communication skills * Solid organizational skills including attention to detail and multi-tasking skills * Strong working knowledge of Microsoft Office * PMP / PRINCE II certification is a plus. Should be able to travel up to 50% (including international). **Key Competencies** * Critical thinking and problem solving skills * Planning and Organizing * Decision-making * Communication skills * Influencing and leading * Delegation * Team work * Negotiation * Conflict management * Adaptability

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