Inside Sales Representative (Administrative / Customer Service)

or most people, their house isn’t just a place, it’s the home where they raise their children and oftentimes retire. It represents one of the top three investments many of us make in our lifetimes, yet most people struggle with proper upkeep. Simply put, though life is busy, your home is precious and it’s essential to give it the attention it needs.

Administrative professionals, are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our team at Handyman Matters! Over the past 15 years since we were founded, Handyman Matters has become a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Inside Sales Representatives. In this role, you will take inbound calls from customers and sell our services to them while also coordinating project schedules for our home repair craftsmen. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a small business.

As an Inside Sales Representative, you will be responsible for taking inbound customer sales while organizing work and project schedules for our remodeling technicians. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide support for our remodeling craftsmen, helping them to solve a variety of material ordering and scheduling issues as they arise. Your specific duties in this role will include: * Responding to customer inquiries via phone, email, or fax * Coordinating the schedule and material ordering processes for multiple remodeling technicians and projects * Dispatching all work orders at end of day * Developing letters and articles for mailings to prospective and current clients * Returning customers calls as needed and following up with past customers * Performing paperwork and filing duties * Solving operational issues as they occur

We are looking for Inside Sales Representatives who are highly organized and detail-oriented, with a strong administrative background. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our remodeling teams. You will also need strong problem-solving and conflict-resolution skills and the ability to think on your feet on an independent basis. Specific qualifications for the role include: * High school diploma or GED * 3-5 years administrative assistant experience * Desire and personality to learn inside sales * Background scheduling work for others * Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key skills, a plus * Great multitasking and prioritization skills * Background in construction or a related field, a plus * Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus * QuickBooks or other accounting knowledge, a plus * Customer-facing experience, a plus