Onsite Search Analyst

Grainger

(Chicago, Illinois)
Full Time
Job Posting Details
About Grainger
Grainger is a business-to-business distributor of products used to maintain, repair or operate facilities. Millions of businesses and institutions worldwide rely on Grainger for pumps, motors, hand tools, janitorial supplies, fasteners and much more. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality.
Summary
Improve the online search experience. Utilize tools to help customers effectively and quickly navigate to the right product and solution online and grow revenue.
Responsibilities
* Execute activities that relate to the search experience, which might include: * Search term research, analysis, and diagnosis * Documenting the issue and providing the appropriate course of action for resolution * Communicating to internal business partners * Implementing customer and field feedback * Creating and executing on business rules that impact the search results display: thesaurus and redirect entries. * Summarizing the search related issues / trends into work tracks for scalable resolution * Search Term Optimization * Research and identify alternate naming conventions, Industry/trade terms, search variations, and categorizations * Provide data enhancement recommendations (Data Gaps, missing information, Inconsistent UOM / abbreviations, Mis-categorization, etc.) * Provide requirements / recommendations * Web / Product Hierarchy * Web Fields (New, Searchable, etc.) * Data Cleansing * Optimize the search experience by monitoring search logs, analytics, and feedback and recommending the appropriate changes to product data, dimensional attributes, product categorization, and other data related enhancements
Ideal Candidate
* 1-2 years of experience in Marketing and Merchandising field * Strong project management skills and the ability to work on multiple projects simultaneously • Regular project updates to management * Experience with search tools is a plus * Good analytical & problem solving skills * Good interpersonal and presentation skills

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