Solutions Engineer

GitHub is the best place to build software together. Over 12 million people use GitHub to share code and build amazing things with friends, co-workers, classmates, and complete strangers. With the collaborative features of GitHub.com, our desktop and mobile apps, and GitHub Enterprise, it has never been easier for individuals and teams to write better code, faster.

GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for senior Solutions Engineers to assist large organizations with purchasing and thriving with the GitHub product. We care about customer success and customer service, and we're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role!

**PRE-SALES RESPONSIBILITIES:** * Identifying customer business requirements and matching them to product features * Building joint customer strategies with enterprise sales and field services to encourage product adoption * Providing live demonstrations of GitHub Enterprise to prospective customers * Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product * Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows * Building relationships with key decision makers, visiting customers on-site, and serving as a customer's technical point of contact * Educating prospects on product implementation and usage * Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests * Maintaining awareness of internal GitHub initiatives and the Source Control Management (SCM) industry **POST-SALES RESPONSIBILITIES:** * Acting as intermediary between sales and other technical teams to best meet customer needs * Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy * Documenting technical considerations, collecting existing articles, and contributing to internal knowledgebases as a resource for other teams, customers, and partners

**QUALIFICATIONS**: * 3+ years of experience in sales/solutions engineering, technical consulting, or system integration project management for enterprise accounts; customer-facing experience is a must * Ability to travel up to 50% * Team-oriented and possess strong collaboration skills * Passionate commitment to quality and success * Excellent verbal and written communication skills * Ability to quickly solve technical and business-related challenges * Able to relate technical concepts to customers of all technical backgrounds * Knowledge of Source Control Management (SCM) tools and workflows * Comfortable working in a fast-paced and dynamic environment * Must be legally authorized to work in the United States **PREFERRED QUALIFICATIONS:** * Experience working in or with large software development teams * Ability to work across different time zones * Knowledge of Git and GitHub workflows * Knowledge of Salesforce.com workflows * Knowledge of the Software Development Lifecycle (SDLC) * Knowledge of continuous integration, continous delivery